Support
How can we help?
Most questions are answered below. When you need a person, we’re a small team and we read every message.
Can’t find it? Email us ↓
Credits & billing
How do credits work?
Every new account starts with 500 free credits — no credit card required. Credits are spent when you generate a summary or chat with a video, a brain, or your library. How many a task uses depends on the AI model you pick and the length of the video. Your current balance is shown in the top bar.
How do I get more credits?
Click your credit balance in the top bar to top up. You can also skip platform credits entirely by connecting your own API keys — see Bring Your Own Keys below.
Can I run TubeCortex on my own API keys (BYOK)?
Yes. Connect your own keys through OpenRouter on the Account page. TubeCortex then runs summaries on your provider account, at cost, without spending platform credits.
I need a refund or want to cancel — what do I do?
Email us and we'll sort it out. Include the email address you signed in with so we can find your account quickly.
Account & sign-in
How do I sign in?
TubeCortex uses Google sign-in. Click Sign in and choose your Google account — there's no separate password to remember.
It says my YouTube connection expired. How do I fix it?
When TubeCortex's access to YouTube expires, you'll see a Reconnect YouTube prompt. Click it and approve access again — your channels, library, and summaries stay exactly as they were.
How do I delete my account or my data?
You can remove individual summaries from your Library at any time. To delete your whole account and its data, email us from the address you signed in with and we'll take care of it.
Using TubeCortex
A summary failed to generate. What should I do?
Some videos can't be summarized — for example live streams, private or members-only videos, or videos that don't have a transcript available. Try a different video first. If a normal video keeps failing, email us the link and we'll look into it.
How do I get new uploads delivered to Telegram?
Connect Telegram on the Account page. Once it's linked, new uploads from the channels you've subscribed to are summarized automatically and delivered to your Telegram inbox.
What is a Creator Brain?
A Creator Brain indexes a channel's entire history so you can chat with it like someone who has watched everything — not just the one video in front of you. You can build one from the Brains page.
Can I choose which AI model is used?
Yes. Pick Claude, ChatGPT, Gemini, or Grok per video, or set a default model for automated channel summaries. With your own keys you can use any model available through OpenRouter.
Privacy & data
Is my data private?
Yes. Your library, summaries, custom formats, subscriptions, and chats are private to your account by default. Nothing is shared unless you choose to share it.
How do I delete a saved summary?
Open the summary in your Library and remove it. Deleting it from your library removes it for you.
Quick links
Still need help?
Email us and we’ll get back to you — usually within 1–2 business days.
Email support@tubecortex.com→When you write us, include
- The email address you signed in with
- What you were trying to do
- The video link or page where it happened
- A screenshot, if you can